Privacy Policy

Introduction:

S&V New Horizons, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our residents, clients, staff, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services—whether in person, by phone, online, or through our printed forms. We have adopted this Privacy Policy, which determines how we are processing the information collected by www.svnewhorizons.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.svnewhorizons.com website.

Personal Information We Collect:

When you visit the www.svnewhorizons.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically-collected information as “Device Information.” We may collect the following types of information:

Personal Identification Information: Name, surname, date of birth, address, phone number, email, and emergency contact.
Financial Information: Payment details, billing address, and income verification as part of our intake process.
Health and Behavioral Information: Health history, behavioral data, and assessments related to housing or supportive care.
Employment or Background Information: For staff, applicants, or residents as part of background checks or eligibility screening.
Technical Information: If you visit our website, we may collect non-identifiable data such as IP address, browser type, and cookies for basic analytics.

How We Use Information:

Your information is used to provide safe, high-quality housing and supportive services. Communicate regarding care, residency, or billing. Maintain accurate records as required by law and licensing agencies. Respond to emergencies or safety concerns. Improve our programs, staff training, and overall service delivery.

Information Sharing and Disclosure:

We do not sell or rent personal information to any third party. Information may be shared only when: Authorized by you in writing. Required by law (e.g., court orders, audits, or mandated reporting). Necessary to protect your safety or the safety of others. With service partners (e.g., case managers, healthcare providers) who are bound by confidentiality agreements.

Data Security:

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system. You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. We maintain strict administrative, physical, and technical safeguards to protect your personal data. We lock and secure filing cabinets for physical records. We use password-protected and encrypted digital systems. We limit access to confidential data on a need-to-know basis only.

Your Rights:

If you would like to exercise this right, please contact us through the contact information below. You may request to review or obtain copies of your personal information. Request corrections to inaccurate or outdated data. Withdraw consent for certain data uses, where applicable. File a privacy complaint if you believe your rights have been violated. Privacy requests should be directed to our Privacy Officer using the contact details below.

Record Retention:

We retain personal information only as long as necessary to provide services, meet legal obligations, or comply with licensing regulations.

Third-Party Links:

Our website may contain links to other third-party websites that are not owned or controlled by us. Please be aware that we are not responsible for other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. S&V New Horizons, LLC is not responsible for the privacy practices or content of those sites.

Information Security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the internet or wireless network can be guaranteed.

Updates to This Policy:

We may update this Privacy Policy periodically. Changes will take effect immediately upon posting with a revised “Effective Date.” Please review this policy regularly for updates.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact Information

If you would like to contact us to understand more about this policy or wish to contact us concerning any matter relating to individual rights and your personal Information, you may contact us by mail, phone, or email.

S&V New Horizons, LLC

Attn: Privacy Officer

📍 134 Vintage Park Rd

Suite A PMP #624

Houston, Texas 77070

📞 Phone: 346-768-7282 / 346-733-3853

📧 Email: info@svnewhorizons.com